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Cancellation & Changes - Shopsleepdoctor

Cancellation & Changes

At Shopsleepdoctor, we aim to get your orders to you as quickly as possible. Please review our policy regarding modifications and cancellations below.

1. Order Cancellation Window

You may request a full cancellation of your order within 12 hours of the time the order was placed. After this window, the order enters our fulfillment system and can no longer be halted.

2. Modifying Order Details

If you need to change your shipping address, item size, or quantity, please contact us within 12 hours. Changes requested after this period may not be possible.

Important Notice: Once an order has been marked as "Shipped", we are unable to cancel or make changes. In such cases, please refer to our Return Policy after you receive the package.

3. How to Submit a Request

To ensure the fastest response, please email our support team with the subject line "Cancellation/Change Request - [Your Order Number]".

Support Email: [email protected]

4. Refund Processing

Approved cancellations are refunded to your original payment method. Depending on your bank, it may take 5–10 business days for the credit to appear on your statement.

Address: Xóm Dến, Mai Hịch, Mai Châu, Hòa Bình

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