At Shopsleepdoctor, we aim to get your orders to you as quickly as possible. Please review our policy regarding modifications and cancellations below.
You may request a full cancellation of your order within 12 hours of the time the order was placed. After this window, the order enters our fulfillment system and can no longer be halted.
If you need to change your shipping address, item size, or quantity, please contact us within 12 hours. Changes requested after this period may not be possible.
To ensure the fastest response, please email our support team with the subject line "Cancellation/Change Request - [Your Order Number]".
Support Email: [email protected]
Approved cancellations are refunded to your original payment method. Depending on your bank, it may take 5–10 business days for the credit to appear on your statement.
Address: Xóm Dến, Mai Hịch, Mai Châu, Hòa Bình