Returns & Exchanges at Shopsleepdoctor
We want your style to feel like you. If a piece doesn’t land the way you hoped, here’s exactly how returns and exchanges work at Shopsleepdoctor.
| At a glance | Summary |
|---|---|
| Return window | 30 days from the delivery date |
| Return shipping | Our error: we cover it. Change of mind: you cover it. |
| Item condition | Unused, unwashed, with original tags and (where possible) original packaging |
Return window: 30 days from delivery. Please start your request within this time.
What qualifies for a return
- Defective or damaged item
- Wrong item received
- Wrong size shipped
- Significantly different from the description
- Size/fit issues (correct size shipped) — eligible for return under the change‑of‑mind pathway
Item condition requirements
- Unused and unwashed
- All original tags attached
- In original packaging where possible
Photos that help us verify the issue
- Clear, well‑lit photo of the issue or defect
- Photo of the size tag
- Full front and full back photos of the item
How to start a return or exchange
- Email [email protected] from the address used at purchase.
- Include your order number, the item name/size, your reason for return, the photos listed above, and your preferred resolution (refund or exchange).
- We’ll review and reply with next steps. If approved and it’s our error, we’ll email a pre‑paid return label. For change‑of‑mind returns, we’ll share the return address and instructions to ship with a trackable service.
Who pays for return shipping?
| Scenario | Who pays return shipping? |
|---|---|
| Our error (defective, damaged, wrong item, wrong size shipped, significantly different) | Shopsleepdoctor covers it |
| Change of mind (including size/fit when the correct size was shipped) | You cover it |
Items we can’t accept
- Used, worn, washed, or altered items
- Items missing original tags
- Minor cosmetic variations (such as slight color differences due to lighting/screens) that don’t affect function
Exchanges
Want a different size or color? If the item is in stock, we’re happy to exchange after your return is approved. For our‑error cases, we cover the return shipping and send the replacement after approval. For change‑of‑mind exchanges, you cover the return shipping; we’ll ship the new item after we receive and inspect the original.
Approvals and timing
- Approval & response time: We reply by email within 1–2 business days with your approval status and instructions.
- Refund processing: Once we receive and inspect the item, refunds are processed in 5–7 business days to your original payment method.
- Bank posting: Your bank or provider may take an additional 5–10 business days to show the credit.
- Original shipping: Refunded only when we’re at fault.
- Restocking fees: None.
Need help?
Email us at [email protected]. We’re here to make the process smooth so you can get back to creating looks you love.